Complaints and Suggestions

Thank you for choosing and trusting our products and services. We sincerely promise that your opinions, suggestions, and feedback are extremely valuable to us. We will take every piece of feedback seriously and handle it with the utmost care.

What kinds of feedback can you provide?
Whether it’s about product quality, user experience, logistics, after-sales service, website experience, or our recommendations for improvement, feel free to share. Specifically, it includes but is not limited to:

· Suggestions or issues regarding product performance or features

· Problems with order processing or logistics

· Feedback and suggestions about customer service

· Experience with website interface and usability

· Any other opinions or complaints related to our business

How to contact us?
Email: support.eu@indevolt.com
Please describe your situation in detail in your email, including order number, the issue encountered, specific symptoms, and your preferred solution. The more detailed your information, the faster and more accurately we can assist you.

Our Commitment
Once you report a problem to us, we promise to respond promptly. Our customer service team will record your feedback carefully and follow a dedicated process to ensure every complaint and suggestion is effectively addressed.

· Prompt Response: We commit to replying and confirming receipt within 24 hours of receiving your feedback.

· Active Resolution: Whether it’s a refund, replacement, technical support, or suggestions for improvement, we will actively intervene and do our best to resolve your issue.

· Continuous Improvement: Your feedback will serve as a basis for our ongoing enhancement, helping us optimize product design, service procedures, and customer experience.

Thank you for your trust and support
Once again, thank you for your trust and support. If you have any questions or need assistance, please feel free to contact us at any time.

Your satisfaction is our greatest pursuit!