Privacy policy

Last Updated: November 20, 2024

The following terms and conditions apply to the Indevolt website operated by Power Genius GmbH.

This privacy policy describes how Indevolt ("Website," "We," or "Our") collects, uses, and discloses personal information when you visit www.indevolt.com, use our services, purchase products from us, or otherwise communicate with us in relation to the website (collectively referred to as "Services"). For purposes of this privacy policy, "You" and "Your" refer to you as a user of the Services, whether you are a customer, website visitor, or any other person from whom we collect information under this privacy policy.

Please read this privacy policy carefully.

Changes to This Privacy Policy

We may update this privacy policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised privacy policy on the website, update the "Last Updated" date, and take any other actions required by law.

How We Collect and Use Your Personal Data

To provide Services, we collect the information listed below. The information we collect and use depends on how you interact with us.

In addition to the specific purposes listed below, we may also use the information we collect about you to communicate with you, provide or improve Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information Do We Collect?

The types of personal information we receive about you depend on how you interact with our website and how you use our Services. When we use the term "Personal Information," we refer to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information You Provide Directly:

• Contact Information: such as your name, address, phone number, and email address.
• Order Information: including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account Information: such as your username, password, security questions, and other information used for account security.
• Customer Support Information: including information provided when you communicate with us, such as when you send messages through the Services.

Certain features of the Services may require you to provide specific information about yourself directly. You may choose not to provide this information; however, doing so may prevent you from using or accessing these features.

Information About Your Usage:

We may also automatically collect certain information about your interactions with the Services ("Usage Data"). For this purpose, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our website and your account, including device information, browser information, your network connection information, your IP address, and other information about your interactions with the Services.

Information We Receive from Third Parties:

Finally, we may receive information about you from third parties, including vendors and service providers that collect information on our behalf, such as:

• Companies that support our website and services, such as Shopify.
• Our payment processors that collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payments, fulfill your order, and provide you with requested products or services to fulfill our contract with you.
• When you visit our website, open or click on emails we send you, or interact with our Services or ads, we or third parties working with us may automatically collect certain information through online tracking technologies (e.g., pixels, web beacons, software development kits, third-party libraries, and Cookies).

Any information we receive from third parties will be treated in accordance with this privacy policy. Also, please see the section below titled "Third-Party Websites and Links."

How We Use Your Personal Data

• Providing Products and Services: We use your personal information to provide you with Services and fulfill our contract with you, including processing your payments, completing your orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging shipments, and facilitating returns and exchanges, and other features and functions related to your account. We may also enhance your shopping experience by allowing Shopify to match your account with other Shopify services that you may choose to use. In such cases, Shopify will process your data in accordance with its privacy policy and consumer privacy policies.
• Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such as sending marketing and promotional information via email, SMS, or mail, and displaying ads for products or services. This may involve using your personal information to better tailor our website and services and ads on other websites. If you are located in the European Economic Area, the legal basis for these data processing activities is our legitimate interest in selling products under Article 6 of the EU Regulation. GDPR Article 6(1)(f).
• Security and Fraud Prevention: We may use your personal information to detect, investigate, or take action against possible fraud, illegal, or malicious activities. If you choose to use the Services and register an account, you are responsible for the security of your account credentials. We strongly encourage you not to share your username, password, or other access information with third parties. If you suspect that your account has been compromised, please contact us immediately. If you are located in the European Economic Area, the legal basis for these data processing activities is our legitimate interest in ensuring the security of our website for you and other customers under Article 6 of the EU GDPR.
• Communicating with You and Improving Services: We may use your personal information to provide customer support and improve our Services. Under Article 6, we have a legitimate interest in responding to you, providing effective services, and maintaining our business relationship with you under GDPR Article 6(1)(f).

Cookies

Like many websites, we use Cookies on our site. For specific information about the Cookies we use when providing our store through Shopify, please visit Shopify Cookie Policy. We use Cookies to operate and improve our website and Services (including remembering your actions and preferences), perform analytics, and better understand user interactions with the Services (in line with our legitimate interest in managing, improving, and optimizing the Services). We may also allow third parties and service providers to use Cookies on our website to customize our website and services, products, and advertising on other websites better.

Most browsers automatically accept Cookies by default. However, you can use browser settings to delete or refuse Cookies. Please note that deleting or blocking Cookies may impact your user experience and may result in certain features (including some functionalities in general) not working or being unavailable. Additionally, blocking Cookies may not completely prevent us from sharing information with third parties (e.g., our advertising partners).

How We Share Personal Information

In some cases, we may share your personal information with third parties to fulfill contracts, legitimate purposes, and other reasons outlined in this privacy policy. These situations may include:

• Sharing with vendors or other third parties that provide services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, order fulfillment, and shipping).
• Collaborating with business and marketing partners to provide you with services and advertise. Our business and marketing partners use your information per their own privacy policies.
• If you direct, request, or otherwise consent to our sharing certain information with third parties, such as providing products to you or interacting with you through social media widgets or login integrations, at your consent.
• Collaborating with our subsidiaries or other companies within our group to operate a successful business legally.
• In connection with business transactions like mergers or bankruptcies, complying with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), enforcing any applicable terms of service, and protecting or defending the Services, our rights, and the rights of our users or others.

We will disclose the following categories of personal data and sensitive personal data about users for the purposes discussed in the "How We Collect and Use Your Personal Data" and "How We Disclose Personal Data" sections:

• Categories
  • a. Identifiers, such as basic contact information and some order and account information.
  • b. Commercial information, such as order information, purchase information, and customer support information.
  • c. Internet or other similar network activity, such as usage data.
  • d. Geolocation data, such as location identified through IP address or other technical means.

Third-Party Websites and Links

Our website may contain links to third-party-operated websites or other online platforms. If you click on a link to a website that is not owned or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee or accept any responsibility for the privacy or security of such websites, including the accuracy, completeness, or reliability of any information on such sites. Information you provide in public or semi-public spaces (including information shared on third-party social networks) may also be viewed by other users of the Services or users of third-party platforms, and our or any third party's use of such information is not restricted. Our inclusion of such links does not automatically constitute an endorsement of such platforms or their owners or operators unless otherwise disclosed in the Services.

Children's Data

This Service is not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the information below and request that we delete such information.

Since the effective date of this privacy policy, we have not actual knowledge of "sharing" or "selling" (as these terms are defined by applicable law) personal information of individuals under the age of 16.

Security and Storage of Your Data

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Furthermore, the information you send to us may not be secure during transmission. We recommend that you do not transmit sensitive or confidential information to us using insecure channels.

The length of time we retain your personal information depends on various factors, including whether we need to retain that information to manage your account, provide services, fulfill our legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your Rights

Depending on your residency, you may have some or all of the following rights regarding your personal data. However, these rights are not absolute and apply only in specific circumstances. In some instances, we may be able to deny your request where permitted by law:

• Right of Access/Information: You have the right to request access to the personal information we hold about you, including details on how we use and share your information.
• Right to Deletion: You have the right to request the deletion of the personal information we hold about you.
• Right to Correction: You have the right to request correction of any inaccurate personal data we hold about you.
• Right to Portability: You have the right to receive a copy of your personal information we hold and, in certain circumstances and subject to certain exceptions, request that we transfer that information to a third party.
• Right to Object to Sale, Sharing, or Targeted Advertising: You have the right to direct us not to "sell" or "share" your personal information or to object to our processing of your personal information for "targeted advertising" purposes under applicable data protection law. Please note: when you visit our site with "Global Privacy Control" opting-out preference signals enabled, we automatically treat this as a request to opt-out of "selling" or "sharing" information collected from the device and browser used to access the site, based on your location.
• Right to Restrict Processing: You have the right to request us to stop or restrict the processing of your personal data.
• Right to Withdraw Consent: If we rely on your consent to process your personal data, you may have the right to withdraw that consent.
• Right to Appeal: If we deny your request, you have the right to appeal our decision. You can do this by directly responding to our denial.
• Managing Communication Preferences: We may send you promotional emails; you can always choose not to receive these emails using the unsubscribe option provided in the emails we send you. If you unsubscribe, we may still send you non-promotional emails, such as those related to your account or orders.

You can exercise these rights as indicated on our website, or contact us using the information below.

If you exercise any of these rights, we will not discriminate against you. We may need to collect your information to verify your identity, such as your email address or account information, before we can respond to your request meaningfully. Under applicable law, you may designate an authorized agent to make a request to exercise rights on your behalf. Before we accept such a request from the agent, we must obtain proof from that agent that you have authorized them to act on your behalf. We may also need to directly verify your identity with us.

We will respond to your requests promptly, as required by applicable laws.

Complaints

If you have any complaints regarding our processing of your personal data, please contact us using the information provided below. If you are dissatisfied with our response to your complaint, under applicable law, you may have the right to appeal our decision to your local data protection authority or contact us using the information provided below.

International Users

Please note that we may transfer, store, and process your personal data outside your country of residence. Your personal data may also be processed by staff and external service providers and partners based in those countries.

When we transfer your personal data to countries outside Europe, we rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses, unless the data is transferred to countries that have been determined to provide adequate levels of protection.

Contact Us

If you have any questions about our privacy practices or this privacy policy, or if you wish to exercise any of your rights, please contact us via telephone or email at support.eu@indevolt.com.

For the purposes of applicable data protection laws, unless otherwise stated, we are the controller of your personal data.