Return & Refund Policy

Thank you for purchasing and using Indevolt products. These terms and conditions apply only to customers who purchase our products through our official website www.indevolt.com. If you encounter any issues during use, please feel free to contact our customer service team.

Warranty Period

Product Type | Warranty Period

Balcony Solar Power System with Storage	10 years
Balcony Solar Power System	10 years
Micro Inverter	10 years
Solar Panel	10 years
Solar Panel Bracket	2 years
AC Cable	2 years
Smart Meter	2 years
Smart Plug	2 years

 

1. Order Cancellation
After placing an order at www.indevolt.com, customers can request a full refund by emailing support.eu@indevolt.com within 24 hours. Please note:

• Refund requests are valid within 24 hours only if the goods have not been shipped.
• If the order is canceled, a transaction fee will be charged: 1.5% for credit card users, 2% for PayPal users, and 2.6% for Klarna users.
• If you haven't received your order within 30 days after shipment or are unsatisfied with the product, please contact our customer service for a return and refund.
• Orders cannot be canceled more than 30 days after shipping.

If a product is out of stock or the address you provided is incomplete or inaccurate, we will contact you via email. If we do not receive your response within 15 days, the order will be automatically canceled, and you will receive a full refund.

2. Returns
2.1 Returns Due to Product Defects
Customers can request a return if the product has defects unrelated to personal use. For defective products, you will receive a full refund or a free replacement, and we will cover the return shipping costs. Please contact Indevolt support (support.eu@indevolt.com) and provide proof of purchase and a description of the fault to initiate the return process.
Valid proof of purchase includes:

•  The order number from orders placed on www.indevolt.com.
• An invoice or confirmation email sent via email, clearly showing the purchased product and price.

2.2 Unconditional Returns
a. Applicable Channels
The unconditional return policy applies only to orders purchased on www.indevolt.com. Customers may request a return within 30 days of receiving the product.

b. Non-Applicable Channels
Products purchased through other channels are not entitled to unconditional returns. You must first contact the purchasing channel.

c. Unconditional Return Fees
For returns of orders purchased on www.indevolt.com, a transaction fee (1.5% for credit card users, 2% for PayPal users, and 2.6% for Klarna users) and return shipping costs will apply if the product is in good condition.

2.3 Shipping Costs

· For defective returns: Shipping costs will be covered by Indevolt.

· For unconditional returns: Shipping costs will be borne by the customer.

2.4 Return Process

1. If you need to return a product, please contact our customer service at support.eu@indevolt.com within 30 days of receiving the product.

2. The customer service team will confirm whether your order meets the return conditions. If so, you will receive an RMA (Return Merchandise Authorization) number and a prepaid return label. Please do not return products without shipping instructions. Ensure the RMA number is clearly indicated on the packaging along with proof of purchase.

3. Returns not authorized by Indevolt customer service will not be refunded.

2.5 Refund Conditions

1. Products and all accessories must not have any user-caused damage.

2. All accessories must be returned with the main product.

3. Products must be properly packaged to avoid damage during transit.

2.6 Refund Timeline

1. Order Cancellation: Full refund within 7 business days.

2. Refund after Return: After receiving the refund request, we will process refunds within 14 business days of receiving the product. If you do not receive a refund, please contact Indevolt.

3. Exchange: Upon receiving an exchange request, we will arrange to ship the replacement product within 7 business days.

2.7 Non-Returnable Conditions
Returns will not be accepted under the following conditions:

1. The product has been sold for more than 30 days.

2. Products returned without prior confirmation from Indevolt customer service.

3. Products not returned within 15 business days of confirmation.

4. No valid proof of purchase has been provided.

5. All original accessories are not included or damaged due to user intervention.

6. Items deemed non-returnable upon inspection.

Customer Service Contacts

Email: support.eu@indevolt.com