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Return & Refund Policy

 

1. Order Cancellation

If you need to cancel an order on the Indevolt website, we will refund the full amount for all orders that have not yet been shipped to your payment account (usually within three working days). Please note that your payment service provider (bank/PayPal/Klarna, etc.) may charge processing fees – we recommend that you check this directly with your provider.

Once an order has been shipped, it cannot be canceled immediately. In this case, please contact us as soon as possible so we can arrange for a return of the shipment. Alternatively, you can refuse the package upon delivery. The costs of shipping and return shipping shall be borne solely by you. A refund of the purchase price will be processed after the returned item has been received and inspected by Indevolt. Any shipping costs incurred will be deducted from the refund amount. Please clarify any potential fees with your payment provider (bank/PayPal/Klarna, etc.) directly.

If you have any questions or concerns about your order, our team is happy to help at support.eu@indevolt.com.

 

2. Returns

2.1 Returns Due to Product Defects
Customers can request a return if the product has defects unrelated to personal use. For defective products, you will receive a full refund or a free replacement, and we will cover the return shipping costs. Please contact Indevolt support (support.eu@indevolt.com) and provide proof of purchase and a description of the fault to initiate the return process. Valid proof of purchase includes:

  • The order number from orders placed on www.indevolt.com.
  • An invoice or confirmation email sent via email, clearly showing the purchased product and price.

2.2 Unconditional Returns

  • Applicable Channels
    The unconditional return policy applies only to orders purchased on www.indevolt.com. Customers may request a return within 30 days of receiving the product.
  • Non-Applicable Channels
    Products purchased through other channels are not entitled to unconditional returns. You must first contact the purchasing channel.
  • Unconditional Return Fees
    If the return is not due to a quality defect, the return shipping costs shall be borne by the buyer.
  • The 30-day no-reason return policy applies only to Indevolt energy storage battery products; solar modules, mounting brackets, and accessories are excluded.

2.3 Shipping Costs

  • For defective returns: Shipping costs will be covered by Indevolt.
  • For unconditional returns: Shipping and return shipping costs will be borne by the customer.

2.4 Return Process

  • If you need to return a product, please contact our customer service at support.eu@indevolt.com within 30 days of receiving the product.
  • The customer service team will confirm whether your order meets the return conditions. If so, you will receive an RMA (Return Merchandise Authorization) number and a prepaid return label. Please do not return products without shipping instructions. Ensure the RMA number is clearly indicated on the packaging along with proof of purchase.
  • Returns not authorized by Indevolt customer service will not be refunded.

2.5 Refund Conditions

  • Products and all accessories must not have any user-caused damage.
  • All accessories must be returned with the main product.
  • Products must be properly packaged to avoid damage during transit.

2.6 Refund Timeline

  • Order Cancellation: Full refund within 3 business days.
  • Refund after Return: After receiving the refund request, we will process refunds within 14 business days of receiving the product. If you do not receive a refund, please contact Indevolt.
  • Exchange: Upon receiving an exchange request, we will arrange to ship the replacement product within 7 business days.

2.7 Non-Returnable Conditions
Returns will not be accepted under the following conditions:

  • The product has been sold for more than 30 days.
  • Products returned without prior confirmation from Indevolt customer service.
  • Products not returned within 15 business days of confirmation.
  • No valid proof of purchase has been provided.
  • All original accessories are not included or damaged due to user intervention.
  • Items deemed non-returnable upon inspection.
2.8 Return Address

Please send the returned product(s) to our authorized warehouse in Germany at the following address:

Lui Depot GmbH
E-commerce-B818
Hans-Boeckler-Strasse 18
63263 Neu-Isenburg
Phone: +49(0)15563910358

Return Process Instructions:
  1. After shipping the returned product(s), please be sure to contact our customer service team and provide the tracking number of the return shipment.
  2. Once we receive your return tracking information, we will register it in our system.
  3. After the warehouse confirms receipt of the returned product(s), we will process your refund as soon as possible.

 

3. 30-Day Money-Back Guarantee

Undamaged items may be returned within 30 days of purchase (45 days for members) for a full refund. No reason is required. This excludes corporate/bulk orders, which may not be refundable. (Note: Ordering more than 10 units of a product is considered a bulk order.) The refund process begins upon receipt of the product by the Indevolt warehouse for inspection.
  • Returns must include all accessories.
  • Returns must be in the original packaging.
  • For returns due to reasons other than quality issues, the buyer is responsible for all return shipping costs.
  • For returns due to reasons other than quality issues, Indevolt will refund the cost of the product itself.
  • Returns may be refused if they do not meet the above requirements.
  • For returns from outside the EU, Indevolt cannot guarantee customs clearance or import processing.

Refund claims submitted under the 30-day money-back guarantee expire 30 days after the return request is opened. It is not possible to request a refund for products returned after this period. If you purchased from sources other than the Indevolt online shop, please contact the retailer for assistance.

The 30-day return policy does not apply to accessories (electricity meters and smart plugs) or solar panels.

 

4. Explanation of the 30-day Price Guarantee

a. Price Reduction Guarantee: For products purchased on the Indevolt website, if the price is reduced within 30 days after shipment (limited to the list price prior to applying discount codes) and the order meets the promotional terms, we will refund the difference. The 30-day price guarantee applies to Indevolt solar energy storage main units and batteries; it does not apply to components, accessories, or clearance items. The actual refund amount will be based on the final invoiced price.
b. Price Increases: Due to fluctuations in raw material prices in the industry, exchange rate changes, transportation and logistics costs, labor costs, production and compliance expenses, and shifts in supply and demand, product prices may rise. The actual price is the price shown on the website. If you have further questions, please contact our customer service.
*Members benefit from an extended 45-day return window and price protection.

Customer Service Contacts